FAQ new date
The new date for FIBO 2020 is fixed!
Instead of April, this year's show will take place from October 1st to 4th at the Cologne Exhibition Centre.
The reason for postponing FIBO is the current epidemic spread of the corona virus. The Cologne health authorities have also recommended not to hold any trade shows with a high level of international participation for the time being.
It is an extraordinary situation for all of us, but we will do everything in the coming months to get a strong FIBO in October off the ground. Of course, we will keep you informed about all news in this regard.
All FIBO tickets already purchased remain valid for the coming event. Should you not have time on the new date, cancellation and refund is possible.
More tickets for FIBO in October will be available in our ticket shop in early April.
All further information about FIBO and tickets can be found here:
Yes, the ticket remains valid in the respective category and the respective day(s). There will be no new ticket issued.
All discounted student tickets, which were bought for the original show date FIBO (02nd – 5th of April 2020) remain valid. Please bring your old document of proof with you.
Please fill out this refund form here and mail / fax it back via email@example.com or fax no. +49 211 90191-154.
Please note, that your cancellation has to be sent in until 31st of May 2020 and only the original buyer can carry out a cancellation. Also already transferred tickets (change of name) will be exclusively refunded to the original buyer.
It is only possible to cancel tickets which were bought for the original FIBO show date (02nd – 5th of April 2020).
Ticket cancellations can be done until 31st of May 2020. Please note that we cannot accept cancellations beyond this date.
After you have filled out and sent in your cancellation form, we will process your claim as soon as possible. Please note that we will process cancellations in chronological order.
It is possible to cancel individual tickets from one order. It is strictly necessary to state the names of the ticket owner of the ticket that has to be cancelled as well as the Ticket IDs in the cancellation form. Please note that the cancellation has to be done by the original buyer and that the refund can only be made to the original buyer.
Yes, as usual, you can change the name once without extra charge via our Customer Service Center. Please note that you can only change the name until 18th September 2020.
Unfortunately it is not possible to switch the ticket due to technical reasons. In this case, you need to cancel the first ticket and buy a new one for the day you will be able to visit.
Please complete the cancellation form you can download here and send it via e-mail to firstname.lastname@example.org / Faxno. +49 211 90191-154
You can only cancel tickets you have bought for the original FIBO (02.04. – 05.04.2020).
Please note that the cancellation has to be in our inbox by 31st May 2020 at the latest.
Due to the current situation, many hotels and airlines are very accommodating at the moment. They may be ready to change your booking to the new date of the FIBO. Please contact your travel provider directly to clarify matters.
The Deutsche Bahn has provided the following information:
A refund can be given to travellers wanting to opt out of their planned journey because of an issue related to coronavirus outbreak. Please contact Fahrkartenservice@bahn.de and refer to the Corona Virus.
Both, the exhibitor list and the list of stars will be published soon on the website. It will be updated daily.
We will inform you via e-mail as soon as the matchmaking service will be available again.
Yes, FIBO 2021 will still take place from 8th- 11th of April 2021 in Cologne.
Yes coupon codes are still valid.